Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be slightly longer. If we expect a major delay, we will notify you via email.
Shipping & Delivery Estimates
Standard shipping typically takes 6–10 business days. Due to high demand, courier delays, or customs inspections, delivery may take up to 12–20+ business days in some cases.
Please note: All shipping times are estimates and are not guaranteed.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package directly through the carrier’s website.
International Shipping
We ship to selected countries worldwide. Buyers are responsible for any custom duties, taxes, or import fees where applicable.
Damages
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos or videos of the damaged item(s). We will assist you with a replacement or refund.
Lost or Stolen Packages
We are not responsible for packages marked as delivered but not received. If tracking shows delivery and the package is missing:
- Check with neighbors or your local courier
- Contact the shipping carrier for assistance
- Reach out to us — we’ll do our best to help
Order Changes
If you need to modify your order or update your shipping address, please contact us within 24 hours of placing your order. After this time, changes may not be possible.